Shipping & Delivery Policy

Thank you for choosing Arlo & Vane. We are committed to providing a seamless, transparent, and efficient shipping experience. Please review our shipping policy to understand our processes and guidelines.

Shipping Coverage

Service Area
We currently ship to the United Kingdom.

Future Expansion
We are actively reviewing expansion opportunities. Updates will be available on our website as new regions are added.

Shipping Costs

Standard Shipping
Free standard shipping on all orders.

No Hidden Fees
The price you see at checkout is final — no additional shipping charges.

Order Processing Time

Processing Timeline
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

Order Cutoff Time
Orders placed before 5:00 PM are processed the same day. Orders placed after this time will be processed on the next business day.

Estimated Delivery Time

Standard Delivery: 5–10 business days (Monday to Friday).

Potential Delays
Shipping times are estimates and may be affected by weather conditions, carrier delays, customs procedures, or other unforeseen circumstances.

Tracking Your Order

Tracking Information
Once your order is dispatched, you will receive an email with tracking details.

Tracking Methods
Orders can be tracked through our website’s tracking portal.

Need Help
Contact our support team at info@arlo-vane.com for assistance with tracking details.

Order Modifications & Cancellations

Cancellation Policy
Orders can be canceled without penalty before processing starts. Please contact customer service as soon as possible.

Weekend Orders
Orders placed over the weekend will begin processing on the next business day.

Lost or Damaged Shipments

Lost Orders
If your order is not delivered within 7 business days after the estimated delivery date, please contact us. We will work with the carrier to resolve the issue and may issue a replacement or refund.

Damaged Orders
If your order arrives damaged, notify us immediately and provide photos of the damage. We will offer a suitable resolution, including a replacement or refund.

Returns & Refunds

For details on returns and refunds, please refer to our Returns & Refunds Policy.