Privacy Policy
Last updated: April 15, 2026
This Privacy Policy describes how Arlo & Vane (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. The updated version will always be published on our website.
How We Collect and Use Your Personal Information
We collect personal information to provide and improve our services, communicate with you, fulfill orders, comply with legal obligations, and protect our business and customers.
What Personal Information We Collect
Information You Provide
Contact details such as your name, address, phone number, and email address.
Order information such as billing address, shipping address, payment confirmation, and order details.
Account information such as login details and security-related data.
Customer support information provided when you contact us.
Usage Data
We automatically collect information about your interaction with our website, such as device information, browser type, IP address, and browsing behavior.
Information from Third Parties
We may receive information from partners such as payment providers, Shopify, analytics providers, and advertising platforms.
How We Use Your Personal Information
We use your information to:
Provide products and services, including order processing and delivery.
Communicate with you regarding orders, support, or updates.
Improve our website and customer experience.
Send marketing and promotional content (you can opt out at any time).
Prevent fraud and ensure security.
Cookies
We use cookies and similar technologies to improve functionality, analyze usage, and personalize your experience. You can manage cookie preferences through your browser settings.
How We Share Personal Information
We may share your personal information with:
Service providers such as payment processors, shipping partners, and IT providers.
Business and marketing partners for advertising and analytics purposes.
Affiliates or legal authorities where required by law.
Categories of Personal Information Shared
Identifiers such as name, email address, and phone number may be shared with business and marketing partners.
Commercial information such as purchase history may be shared with business and marketing partners.
Usage data may be shared with business and marketing partners.
We may share this information for advertising and marketing purposes.
Additional Categories and Recipients
We may also process the following categories of personal information:
Basic contact and account information
Order and purchase information
Usage data and website interaction data
Location data based on IP address
This information may be shared with:
Service providers (such as payment processors, hosting providers, fulfillment partners, and analytics providers)
Business and marketing partners
Affiliates
We do not use or disclose sensitive personal information without your consent.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
Children’s Data
Our services are not intended for children, and we do not knowingly collect personal data from minors.
Security and Retention
We use appropriate security measures to protect your data, but no system is completely secure. We retain personal data only as long as necessary for business or legal purposes.
Your Rights
Depending on your location, you may have the right to:
Access your personal data
Request deletion of your data
Correct inaccurate data
Request data portability
Restrict or object to processing
Withdraw consent
You can exercise these rights by contacting us at info@arlo-vane.com
Complaints
If you have concerns about how we process your data, please contact us. You may also have the right to lodge a complaint with your local data protection authority.
International Users
Your information may be processed outside your country. Where required, we use appropriate safeguards to protect your data.